Shipping & Delivery
Shipping & Delivery Policy
Thank you for shopping with Svanelle! We want to make sure you know exactly what to expect when it comes to getting your order.
Order Processing
All orders are processed within 1–3 business days of payment confirmation. You will receive an email confirmation once your order has been placed, and a second email with tracking information once your order has shipped.
Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Times
We ship worldwide. Estimated delivery times after dispatch are:
- United States: 10–20 business days
- Canada & Australia: 12–25 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 15–30 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or peak season volumes.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at customerservice@svanelle.net and we'll investigate with the carrier on your behalf.
Questions?
We're here to help. Email us at customerservice@svanelle.net and we'll get back to you within 1–2 business days.