EVERYTHING YOU NEED TO KNOW
Questions, answered.
From orders and delivery to products and returns — find the answers you need in seconds.
Our customer care team would love to help.
CONTACT US01 ORDERS & SHIPPING How long will my order take to arrive?
Orders are normally processed within 1–3 business days. Delivery times vary by destination and are shown at checkout whenever available.
02 ORDERS & SHIPPING How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. It can take up to 48 hours for tracking updates to appear.
03 RETURNS Can I return an item?
Yes. Eligible unused items can be returned within the period stated in our returns policy. Contact us first and we’ll guide you through the process.
04 PRODUCTS How do I choose the right product?
Check the product description and specifications carefully. If you’re still unsure, send our team a message and we’ll help you choose.
05 PAYMENTS Which payment methods do you accept?
Available secure payment methods are displayed at checkout and may vary depending on your country.
06 ORDERS Can I change or cancel my order?
Contact us as quickly as possible. We’ll always try to help, although changes may no longer be possible once fulfilment has started.
07 SUPPORT How can I contact Svanelle?
Use our contact form or email our customer care team. We usually reply within 24 business hours.
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